...organizations have to operate at scale, so everything has to be standardized. Everything has to follow rules. The purpose of management is to create a world that is repeatable, [Block and McKnight] write. But people are never the same. #DavidBrooks

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The path to success is never a straight line... it's about consistent planning and execution--you try what seems like a good idea. You do it quickly. You keep your mind open and curious. You learn. Then you scrap what failed and double down on what's working. #JulieZhuo