Everyone could, in theory, behave with benevolence and sensitivity. But this doesn't come naturally when a person has had to wait for the bus for forty minutes in the rain, when they haven't had sex in a month, when the boiler has broken again... #TheSchoolOfLife

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The path to success is never a straight line... it's about consistent planning and execution--you try what seems like a good idea. You do it quickly. You keep your mind open and curious. You learn. Then you scrap what failed and double down on what's working. #JulieZhuo