One of the systems we [Starbucks] use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred. #CharlesDuhigg

- August 03, 2023

One of the systems we [Starbucks] use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred. #CharlesDuhigg
— English Quotes (@english_quotes) Aug 3, 2023

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English Quotes

One of the systems we [Starbucks] use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred. #CharlesDuhigg

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