Engaged with the challenges faced by individuals you're responsible to help, when their problem is low in your problems queue? [...] identify a few areas to improve [...] write this up as an explicit plan and agree on what reasonable progress looks like. #WillLarson


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[Introverts] listen more than they talk, think before they speak, and often feel as if they express themselves better in writing than in conversation. They tend to dislike conflict. Many have a horror for small talk, but enjoy deep discussions. #SusanCain